Customer Service & Administration Officer (6-Month Contract)

Join People Advantage as a Customer Service & Administration Officer in a dynamic 6-month contract role based in Bali. This position offers a unique opportunity to support customer inquiries, manage administrative tasks, and contribute to operational efficiency in one of Bali's most vibrant and diverse locations. With a focus on exceptional customer service and administrative excellence, you'll play a crucial role in ensuring smooth operations and high customer satisfaction.

As a Customer Service & Administration Officer, you will be the first point of contact for our clients, providing them with prompt, accurate, and professional assistance. You will handle a wide range of customer inquiries, from booking confirmations to troubleshooting issues, ensuring that every customer leaves with a positive experience. Additionally, you will manage administrative tasks such as data entry, scheduling, and document management, using tools like Microsoft Office Suite and Google Workspace.

This role is perfect for someone looking to gain valuable experience in customer service and administration, with the opportunity to grow and develop within a supportive and collaborative team. Based in Bali, you'll enjoy the unique blend of professional challenges and lifestyle benefits that the island offers.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by handling inquiries, resolving issues, and ensuring customer satisfaction.
• Manage administrative tasks including data entry, scheduling, and document management using Microsoft Office Suite and Google Workspace.
• Assist in coordinating and organizing events, ensuring all details are accurately recorded and communicated.
• Maintain and update customer records, ensuring accuracy and completeness.
• Support the team in maintaining a clean and organized workspace, contributing to a productive and efficient environment.
• Collaborate with other team members to ensure smooth operations and high customer satisfaction.
• Stay informed about company policies and procedures, ensuring compliance and adherence to best practices.
• Participate in training and development opportunities to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related administrative role.
• Proficient in using Microsoft Office Suite and Google Workspace.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work well in a team and independently.
• Familiarity with customer service software such as Zendesk or Freshdesk is a plus.
• Fluency in English is required; knowledge of Bahasa Indonesia is a plus.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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