Merchant Relationship Manager - Bali (Canggu/Ubud/Denpasar)

Join AmBank as a Merchant Relationship Manager in the vibrant heart of Bali! This is a unique opportunity to drive revenue growth by expanding our merchant portfolio in one of Southeast Asia's most dynamic markets. You will play a pivotal role in acquiring new merchants and ensuring their success with our innovative payment solutions.

AmBank is a leading financial institution with a strong presence in Indonesia, committed to providing exceptional service and driving financial inclusion. In Bali, we are looking for a passionate and driven professional to help us grow our merchant base and enhance customer satisfaction.

As a Merchant Relationship Manager, you will be at the forefront of our merchant acquisition efforts. You will work closely with merchants to understand their business needs, provide tailored solutions, and ensure seamless integration with our payment systems. Your daily tasks will include market research, prospecting, negotiations, and relationship management.

📋 Tanggung Jawab Pekerjaan

• Acquire and onboard new merchants in Bali, focusing on high-potential sectors such as hospitality, retail, and tourism.
• Develop and maintain strong relationships with existing merchants to ensure their continued satisfaction and growth.
• Conduct market research to identify new merchant opportunities and trends.
• Negotiate contracts and agreements to secure merchant partnerships.
• Provide training and support to merchants on our payment solutions, including POS systems, online payment gateways, and mobile payment apps.
• Monitor merchant performance and provide regular reports to the management team.
• Collaborate with cross-functional teams, including sales, marketing, and customer service, to drive merchant acquisition and retention.
• Stay updated with industry trends and best practices in merchant services and payment solutions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Minimum of 3 years of experience in merchant acquisition, business development, or a related role in the financial services industry.
• Proven track record of achieving sales targets and driving revenue growth.
• Excellent communication and negotiation skills.
• Strong organizational and time management skills.
• Proficiency in using CRM software, such as Salesforce or HubSpot.
• Fluency in English and Bahasa Indonesia.
• Knowledge of the Bali market and the local business environment is a plus.

🛠️ Keahlian

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