Customer Service Representative (CSR) - GraPARI - Bali

Join Infomedia Nusantara as a Customer Service Representative (CSR) at GraPARI in the vibrant heart of Bali! This is your opportunity to deliver exceptional service to customers and prospective clients, ensuring their needs are met with professionalism and warmth. At GraPARI, we believe that great customer service is the foundation of our success, and we're looking for a dedicated and passionate individual to join our team.

In this role, you'll be the first point of contact for our customers, handling inquiries, complaints, and resolving issues with a smile. You'll use tools like CRM systems and helpdesk software to manage customer interactions efficiently. This is a dynamic role that offers the chance to grow and develop your skills in a supportive and collaborative environment.

If you're a customer service enthusiast with a passion for helping others, we invite you to be part of our journey. Come and make a difference at GraPARI, where your voice and contributions are valued.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and effective solutions.
• Manage and update customer records in CRM systems like Salesforce or HubSpot.
• Use helpdesk software such as Zendesk or Freshdesk to track and resolve customer issues.
• Deliver exceptional customer service by maintaining a professional and friendly demeanor.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor and report on customer service metrics and KPIs.
• Provide training and support to new hires in customer service.
• Collaborate with cross-functional teams to ensure seamless customer experiences.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with CRM and helpdesk software is a plus.
• Ability to work in a fast-paced and dynamic environment.
• Passionate about delivering exceptional customer service.

🛠️ Keahlian

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